ITIL Certification
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IT Science & Architecture
45 hours
Rs. 2000
ITIL Certification is an entry-level ITIL qualification that provides an understanding of the main concepts behind ITIL, including the life cycle stages and the terminology used. ITIL Foundation training is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. EduInpro ITIL training will show you the services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.
EduInpro ITIL Foundation certification course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The ITIL course includes the Foundation exam, which is taken on the last day of training.
ITIL Certification training is delivered using an exciting case study designed to further enhance and cement the candidates’ understanding of ITIL Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track
The ITIL course provides a comprehensive understanding of the ITIL framework and how it is used to enhance the quality of IT services in an ever more competitive market space.
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Learn all the key features that underpin ITIL
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Get full preparation for the Foundation Certificate exam
The EduInPro approach on ITIL Certification Training:
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Identify the principles and concepts of IT Service Management based on ITIL
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Identify the best practices of implementing ITIL in an organization
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Define the terminology used in ITIL
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Identify the concepts and definitions used in the Service Lifecycle
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Define Service Strategy concepts
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Define Service Design concepts
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Define Service Operations concepts
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Define Service Transition concepts
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Define Continual Service Improvement concepts
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Define the roles, processes, and components within key areas of IT Service Management based on ITIL
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Prepare the student to take the ITIL Foundation Certification exam
ITIL Certification Modules
- The Structure, Scope, Components and Interfaces of the ITIL Library
- ITIL Service Life cycle
- Design Coordination
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management (SACM)
- Release and Deployment Management
- Service Knowledge Management
- Incident Management
- Event Management
- Request Fulfilment
- Problem Management
- Access Management
- Functions:
- Service Desk
- Application Management
- Request Fulfilment
- Problem Management
- Access Management
- Functions:
- Service Desk
- Application Management
- Technical Management
- Operations Management
- The Continual Service Improvement Model
- Generic requirements for an integrated set of Service Management Technology
- Understand how Service Automation assists with integrating Service Management processes
- Understanding how ITIL relates to:
- COBIT®
- PRINCE2®
- ISO/IEC 20000
- ISO 27000
- SixSigma
- CMMI
Course Outline
- Introduction
- History of ITIL
- ITIL Qualification scheme
- Service Management as a practice
- Service
- Service Management
- Processes
- Roles
- Organisation
- The Service Lifecycle
- The Structure, Scope, Components and Interfaces of the ITIL Library
- ITIL Service Life cycle
- Service Strategy
- Service Models
- Service Portfolio Management
- Demand Management
- Financial Management
- Service Design
- Design Coordination
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
- Service Transition
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management (SACM)
- Release and Deployment Management
- Service Knowledge Management
- Service Operation
- Incident Management
- Event Management
- Request Fulfilment
- Problem Management
- Access Management
- Functions:
- Service Desk
- Application Management
- Request Fulfilment
- Problem Management
- Access Management
- Functions:
- Service Desk
- Application Management
- Technical Management
- Operations Management
- Continual Service Improvement
- The Continual Service Improvement Model
- Technology and Architecture
- Generic requirements for an integrated set of Service Management Technology
- Understand how Service Automation assists with integrating Service Management processes
- Related Standards and Frameworks
- Understanding how ITIL relates to:
- COBIT®
- PRINCE2®
- ISO/IEC 20000
- ISO 27000
- SixSigma
- CMMI
- Exam Preparation
- Examination techniques
- Mock exams
What do I need to do to unlock my Eduinpro certificate?
Online Classroom:
- Attend one complete batch
- Successful completion and evaluation of any one of the given projects
Online Self-learning:
- Complete 85% of the course
- Successful completion and evaluation of any one of the given projects
Featured Review
Anup Acharya
I Attended a 2 day weekend course by EduInPro for the ITIL Certification certification. The instructor was very knowledgeable and engaging. Had Excellent learning and experience.
Bhibudatta
I attended training for ITIL Certification and the training was very interactive and helpful. Got clarity on many concepts related to Scrum Master role.
Sreeram Narayan
I came across EduInPro for ITIL Certification . The training was interesting and trainer made the class fun and interesting and the sessions very knowledgeable on the topic!
Namratha Kulkarni
Course with EduInpro was a well-organized one with an excellent tutor. The course included both theoretical and practical real-life cases and hands-on sessions which made training interesting.
Iqbal Arif
EduInPro’s ITIL Certification was excellent and it got numerous concepts together in a simple, practical and detailed package. I highly recommend EduInPro’s PMP training even if you don't plan to sit for the PMP exam.
Ruthvik Sharma
I came across EduInPro’s ITIL Certification online and its self-paced module encouraged me to take up the course and made me more proactive with my learning. I took detailed notes, and attended the classes to fit in with my busy schedule and was happy with the course.
Garima Khera
EduInPro’s ITIL Certification training were so well designed. The hands-on projects helped me understand the theory sessions in depth and apply them on my website.
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